My Project Role: Product Design & Research Lead (Internal)
The Ask: During my time with MCIM (An asset management and critical maintenance platform for data centers and global banking firms built overtop of Salesforce) I have conducted dozens of discovery and research initiatives, developed a design system library, and been the sole lead product designer. The following is a small selection of that work. Project Overviews
Projects
To see details of the work please contact me.
- Iconography Library creation and management
- Design system and management using Figma with Salesforce Libraries and Custom Design Assets
- Module refactoring to new Salesforce LWC components from old visual force pages
- Numerous new module concept designs and redesigns for areas of the platform such as asset management, critical maintenance planning and scheduling, compliance and safety, incident reporting and tracking, incident assessments, third-party portal system access, and work order/change request management
- New analytic benchmarking component designs
- Creation and design of a dynamic custom 52-week Planner Calendar
- Creation and design of a self-serve platform Permit To Work request system
- Design of an Asset Health Score Card based on asset life, parts available, and various balance inputs
- Redesign of complex user positions and responders notification system for critical maintenance alerts
- Design, Naming, and branding of platform-wide AI Assistant System “Site Chief”
- Created process and strategy for UX User Research process (included the creation of User Tests and Surveys for Mixed Research Design Qualitative and Quantitive methods)
- Creation and design of in-product feedback research tools